01

Introduction

EK Group Ltd ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, contact us, or use our vehicle rental and sales services.

By engaging with our services, you agree to the terms outlined in this policy.

02

Information We Collect

When you book a vehicle, make an inquiry, or interact with us, we may collect the following personal information:

• Full legal name
• Phone number and email address
• Government-issued identification (e.g., driver's license, passport)
• Pickup and return dates
• Payment information for deposits and balances
• Any additional details you provide through our contact form or WhatsApp

03

How We Use Your Information

The information we collect is used strictly for business purposes, including:

• Processing and confirming vehicle rental bookings
• Verifying client identity before releasing a vehicle
• Collecting deposits and final payments
• Communicating reservation details, updates, or changes
• Maintaining records for legal and business purposes
• Enforcing our rental terms and waiver agreements

04

How We Share Your Information

EK Group Ltd does not sell, trade, or rent your personal information to third parties. Your information may only be shared in the following circumstances:

• Payment Processing: When processing deposits or payments through third-party platforms
• Legal Requirements: If required by law, court order, or government authority
• Business Protection: In cases of disputes, damages, or violations of our rental agreement

05

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of completed rentals and any related disputes.

Clients may request deletion of their information after their rental period has concluded, provided there are no outstanding disputes or legal obligations.

06

Data Security

EK Group Ltd takes the protection of your personal information seriously. We implement reasonable security measures to safeguard your data against unauthorized access, misuse, loss, or disclosure.

All physical documents, including signed waivers, are stored securely at our premises.

07

Client Rights

As a client of EK Group Ltd, you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or outdated information
• Request deletion of your personal information, subject to legal and business obligations
• Withdraw consent at any time, where applicable

To exercise any of these rights, please contact us directly using the information provided in Section 10.

08

Rental Waiver & Agreement Acknowledgment

As part of our booking process, all clients are required to sign a rental waiver prior to receiving a vehicle. This waiver forms part of the rental agreement and outlines the client's responsibilities regarding the vehicle, deposit, payment terms, and liability during the rental period.

By signing the waiver, clients acknowledge that they have read, understood, and agreed to all terms and conditions set forth by EK Group Ltd.

09

Changes to This Policy

EK Group Ltd reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected with an updated effective date.

Continued use of our services following any changes constitutes your acceptance of the revised policy.

10

Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us directly.